Pre-use Setup
UDI records, IFU links, user roles, storage limits, and product-family substitutions are prepared before teams go live.
Service & support
Service work that runs alongside the case.
Medline service planning follows the product from value-analysis review to first use, recall sweep, replenishment, and program renewal. For IVD, infection-control, and monitoring teams, that means less improvising after purchase.
Regional lab network, 1.8M tests per year
Medline helped the lab compare analyzer workflow, reagent handling, and QC documentation before adding a secondary chemistry line. The service brief clarified calibration intervals, LIS handoff questions, and training responsibilities for three shifts.
Long-term care group, 42 facilities
A standardized infection-control bundle aligned gloves, wipes, incontinence care, and skin-protection products with lot traceability and recall workflows. Facility educators received a practical in-service plan rather than a folder of disconnected PDFs.
Home-health monitoring program
Medline created a replacement, caregiver training, and escalation workflow for distributed blood-pressure and temperature monitoring kits, reducing support calls that previously landed on nursing supervisors.
Stand up a support plan for the products your teams already depend on.
Send product families, facility count, and the documents your committee requires. Medline will return a service roadmap that procurement, clinical, and biomed stakeholders can review together.