Clinical Advisory Desk
Three Lakes Drive, Northfield, IL 60093, United States. Requests are triaged by product family, care setting, and documentation urgency so procurement, clinical operations, and biomed teams receive a coordinated response.
Contact Medline
Tell us the care setting. We will help sort the next step.
Use this page for product matching, documentation requests, service planning, remote-care kit questions, or value-analysis support. The more context you share about facility type, device count, clinical workflow, and required approvals, the faster Medline can route the request to the right product or service specialist.
Phone & Email
+1-800-633-5400
[email protected]
Use email for IFU packets, UDI questions, service-plan comparisons, and remote-care kit planning notes.
Support Hours
Clinical desk: Mon-Fri 7:00-18:00 CT
FSE escalation: 24/7 for contracted facilities
Urgent service requests should include facility name, device family, serial or lot details when available, and immediate clinical impact.
Request a product, service, or documentation conversation.
Medline can respond with IFU links, product-family notes, UDI guidance, service routing, or a care-setting planning brief. Avoid sending patient information through this form. If your request involves a remote monitoring program, our team can first discuss the commercial and operational workflow, then coordinate any HIPAA business associate agreement or data-processing document through the proper channel.
For product evaluations, include the current product family, expected monthly volume, storage constraints, preferred contract route, and the review committee that will approve the change. For service conversations, include the installed base, age of devices, uptime concern, and whether your biomed team wants Medline to augment or simply document escalation paths.
- IVD and lab workflow planning
- Consumables and infection-control supply review
- Remote patient monitoring kit support
- HIPAA-safe documentation request routing